Shipping
Shipping Policy
At Fomelina, we know how exciting it is to wait for a new rug to arrive. We want your order to reach you quickly, safely and without any surprises, so please take a moment to read how our shipping works.
Where we ship
We currently ship to addresses in the Netherlands only. Your order is sent from our warehouses in Germany or France, depending on the product you choose. Unfortunately we are not able to deliver to other countries at this time.
Processing time
Orders are usually processed and handed over to the carrier within 1 to 2 business days after your payment has been received, not counting weekends and public holidays. During busy periods, such as sales and the holiday season, processing can take a little longer. We appreciate your patience during these times.
Shipping options and rates
We offer two shipping options at checkout:
Free standard shipping
Cost: free
Delivery time: 4 to 5 business days
Insured express shipping
Cost: €4.95
Delivery time: 2 to 3 business days
This option includes insurance on your parcel while it is in transit, which gives you extra peace of mind for larger or more valuable rugs.
All delivery times are counted from the moment your order has been processed and are estimates, not guarantees.
Order tracking
As soon as your order has been shipped, you will receive an email with a tracking link so you can follow your parcel all the way to your door. Please allow up to 24 hours for the tracking information to become active.
Delays
Most orders arrive within the times stated above. Every now and then a delay can happen because of the carrier, bad weather or a high volume of parcels. If your order has not arrived within the expected time, please get in touch with us at support@fomelina.com and we will look into it for you right away.
Change of address
Please check your delivery address carefully before placing your order. If you need to change the address on an order you have already placed, contact us as soon as possible. We will do our best to help, but once an order has been handed over to the carrier, we cannot always make changes. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.
Missed deliveries
If you are not at home when the carrier arrives, they will usually leave a note or send a message with instructions for a second delivery attempt or for collecting your parcel at a nearby pickup point. If a parcel is returned to us because it could not be delivered, we will contact you to arrange a new delivery.
Damaged or lost parcels
Please check your parcel when it arrives. If the packaging or the rug is damaged, or if your parcel appears to be lost, contact us within 14 days of the expected delivery date at support@fomelina.com. Include your order number and, if possible, a few clear photos of the damage. We will sort it out with you as quickly as possible.
Questions
If you have any questions about shipping, we are happy to help.
Fomelina
Belcantoweg 20
5245 AE Rosmalen
The Netherlands
Email: support@fomelina.com
Phone: +31 6 30412785