Terms of Service

Last updated: 3 October 2026

Welcome to Fomelina. These Terms of Service apply to every visit to fomelina.com and to every order placed through our website. Please read them carefully before placing an order. By using our website or buying from us, you agree to these terms. If you do not agree with them, please do not use our website or place an order.

1. About us

The website fomelina.com is operated by:

Fomelina

Directors: Mohammed Ali Nikbakht and Bizhan Nikbakht

Belcantoweg 20

5245 AE Rosmalen

The Netherlands

KvK: 73450278

Email: support@fomelina.com

Phone: +31 6 30412785

Throughout these terms, "we", "us" and "our" refer to Fomelina. "You" and "your" refer to the person visiting our website or placing an order with us.

2. Our products

Fomelina sells area rugs, handmade designs and decorative floor coverings for the home. We do our best to show every product as accurately as possible, including its colours, materials, dimensions and finish. Please keep in mind that colours can look slightly different depending on your screen settings and the light in your room.

Handmade rugs are made by hand, which means small differences in size, colour, pattern or texture can occur from one piece to the next. These small variations are part of the character of a handmade product and are not considered defects.

Stated dimensions are approximate. A small difference of a few centimetres is normal for rugs and is not a reason for a complaint.

3. Use of our website

You may use our website for personal and lawful purposes only. You agree not to misuse the website, attempt to gain unauthorised access to any part of it, interfere with its normal operation or copy its content for commercial use without our written permission.

All texts, images, product photos, logos and other content on fomelina.com belong to Fomelina or are used with permission. You may not copy, reproduce or distribute any of this content without our prior written consent.

If you create an account with us, you are responsible for keeping your login details safe and for all activity under your account. Please let us know right away if you suspect someone else is using your account.

4. Prices and payment

All prices on our website are shown in euros and include Dutch VAT. Shipping costs, where applicable, are shown separately during checkout before you complete your order.

We do our best to keep all prices and product information correct. If a clear mistake in a price or description appears on the website, we are not obliged to supply the product at that incorrect price. In that case we will contact you, and you can choose to continue at the correct price or cancel your order for a full refund.

Payment is made at the time of ordering through one of the payment methods offered at checkout. Your order will only be processed once we have received your payment.

5. Orders and contract

After placing an order, you will receive a confirmation by email. The agreement between you and Fomelina is formed once we have sent this order confirmation.

We reserve the right to refuse or cancel an order, for example when a product is no longer available, when there is a clear error in the price or product information, or when we suspect fraud. If we cancel an order that has already been paid, we will refund the full amount as quickly as possible.

6. Shipping and delivery

We ship to addresses in the Netherlands only. Orders are sent from our warehouses in Germany or France, depending on the product you order.

We offer two shipping options:

Free standard shipping: delivery within 4 to 5 business days.

Insured express shipping: €4.95, delivery within 2 to 3 business days. This option includes insurance on your parcel during transport.

Delivery times are counted from the moment your order has been processed and are estimates. Delays can sometimes happen because of the carrier, weather or busy periods. If your order is delayed by more than 30 days after the agreed delivery time, you have the right to cancel your order and receive a full refund.

Once your order has been shipped, you will receive an email with tracking information so you can follow your parcel. Please make sure your delivery address is correct when placing your order. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.

The risk of loss or damage passes to you at the moment the parcel is delivered to you or to someone you have chosen to receive it.

7. Right of withdrawal

As a consumer, you have the right to cancel your purchase within 14 days without giving a reason. This period starts on the day after you, or someone you have chosen, receive the product.

To use your right of withdrawal, please let us know within this period by sending an email to support@fomelina.com with your order number and the product you want to return. After notifying us, you have another 14 days to send the product back.

The product must be returned unused, clean and in its original condition, preferably in its original packaging. You may inspect the rug as you would in a shop, but please do not use it in your home during this period. If the product shows signs of use or damage, we may deduct the loss in value from your refund.

Unless stated otherwise, the cost of returning the product is paid by you. We will refund the purchase price and the original standard shipping costs within 14 days of receiving your notice of withdrawal, using the same payment method you used for your order. We may wait with the refund until we have received the product back or until you have shown proof that you have sent it.

Products that have been made to measure or personalised at your request cannot be returned, unless they are defective.

8. Damaged, incorrect or defective products

Please check your order as soon as it arrives. If your rug is damaged, faulty or not the product you ordered, please contact us within 14 days of delivery at support@fomelina.com. Include your order number, a short description of the problem and a few clear photos so we can help you quickly.

If the complaint is valid, we will offer a replacement, repair or refund, depending on what fits the situation best. In this case, you will not pay the return costs.

Your rights under Dutch consumer law regarding faulty products remain fully in place.

9. Liability

We do our best to make sure our website and products meet the highest standards. However, Fomelina cannot be held liable for damage caused by incorrect use of a product, normal wear and tear, or failure to follow care instructions.

Our liability is limited to the purchase price of the product in question, unless the damage was caused by our intent or gross negligence. Nothing in these terms limits your rights as a consumer under Dutch law.

Our website may contain links to other websites. We are not responsible for the content or practices of these external websites.

10. Privacy

We handle your personal data with care and only use it to process your order, deliver your products and contact you about your purchase. For more details about how we collect and protect your data, please read our Privacy Policy.

11. Force majeure

We are not responsible for delays or failure to fulfil our obligations when this is caused by circumstances beyond our control, such as natural disasters, strikes, transport disruptions, supplier problems or technical failures. If such a situation continues for a long time, both you and we have the right to cancel the order, and any amount already paid will be refunded.

12. Changes to these terms

We may update these Terms of Service from time to time. The version published on our website at the time you place your order is the one that applies to that order. We recommend checking this page every now and then.

13. Complaints

We want you to be happy with your purchase. If you have a complaint, please contact us first at support@fomelina.com or +31 6 30412785. We aim to respond within 14 days. If we are unable to resolve the issue together, you can also submit your complaint through the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Governing law

These Terms of Service and all agreements with Fomelina are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer law says otherwise.

15. Contact