Privacy Policy

Last updated: 3 October 2026

At Fomelina, we take your privacy seriously. This Privacy Policy explains which personal data we collect when you visit fomelina.com or place an order with us, why we collect it, how we protect it and what rights you have. We process your personal data in line with the General Data Protection Regulation (GDPR).

1. Who is responsible for your data

Fomelina is responsible for the processing of your personal data as described in this policy.

Fomelina

Directors: Mohammed Ali Nikbakht and Bizhan Nikbakht

Belcantoweg 20

5245 AE Rosmalen

The Netherlands

KvK: 73450278

Email: support@fomelina.com

Phone: +31 6 30412785

2. Which personal data we collect

Depending on how you use our website and services, we may collect the following data:

Your first and last name

Your delivery and billing address

Your email address

Your phone number

Your order details, such as the products you bought and the amount you paid

Payment details needed to complete your purchase

Account details, if you create an account with us

Messages you send us by email or phone

Technical data, such as your IP address, browser type, device information and how you use our website

We do not knowingly collect data from children under the age of 16. If you believe we have received such data, please contact us and we will delete it.

3. Why we use your data

We use your personal data for the following purposes:

To process, ship and deliver your order

To handle payments and refunds

To send you order confirmations and shipping updates

To answer your questions and handle complaints or returns

To manage your customer account

To send you our newsletter, but only if you have given us permission

To improve our website, products and service

To meet our legal obligations, such as keeping financial records for tax purposes

4. Legal basis for processing

We only process your personal data when we have a valid reason to do so. This can be:

To fulfil the agreement we have with you when you place an order

To comply with a legal obligation

Because you have given us your consent, for example for our newsletter

Because we have a legitimate interest, such as keeping our website secure and improving our service

5. How long we keep your data

We do not keep your personal data longer than necessary. Order and invoice details are kept for 7 years, as required by Dutch tax law. Account details are kept for as long as your account is active. Data used for our newsletter is kept until you unsubscribe. Other data is deleted once it is no longer needed for the purpose it was collected for.

6. Sharing your data with others

We never sell your personal data. We only share it with third parties when this is needed to run our business and serve you, for example:

Shipping companies, so they can deliver your order

Payment providers, so your payment can be processed safely

Our web hosting and shop platform providers, so our website can function

Email service providers, to send order updates and newsletters

These parties only receive the data they need to do their job, and we make agreements with them to make sure your data is handled securely and confidentially. We may also share your data when we are required to by law.

Some of our service providers may be located outside the European Economic Area. In that case, we make sure suitable safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

7. Cookies

Our website uses cookies. Cookies are small text files that are stored on your device when you visit a website. We use:

Functional cookies, which are needed for the website to work properly, such as remembering the items in your shopping cart

Analytical cookies, which help us understand how visitors use our website so we can improve it

Marketing cookies, which help us show you relevant offers, only with your permission

When you first visit our website, you can choose which cookies you accept. You can change your preferences at any time or delete cookies through your browser settings.

8. Newsletter

If you sign up for our newsletter, we use your email address to send you news, inspiration and offers. Every newsletter contains an unsubscribe link, and you can opt out at any moment.

9. How we protect your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses a secure SSL connection, and payments are handled by trusted payment providers. If you feel your data is not properly secured or you notice signs of misuse, please contact us right away.

10. Your rights

Under the GDPR, you have the following rights:

The right to access the personal data we hold about you

The right to have incorrect data corrected

The right to have your data deleted

The right to restrict the processing of your data

The right to object to the processing of your data

The right to receive your data in a commonly used format so you can transfer it to another party

The right to withdraw your consent at any time, when processing is based on consent

To use any of these rights, send an email to support@fomelina.com. To make sure the request comes from you, we may ask you to confirm your identity. We will respond within one month.

11. Complaints

If you have a complaint about how we handle your personal data, please contact us first so we can try to solve it together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) through autoriteitpersoonsgegevens.nl.

12. Changes to this policy

We may update this Privacy Policy from time to time, for example when our services or the law change. The latest version will always be available on this page. We recommend checking it every now and then.